Internal *****

So I got a message that I have been approved via Vodacom for what I don't know, on following up, it turns out that a former employee's profile was used to buy and activate a contract.. How does an ex employee still have credentials, how does Vodacom not vet me or require any further details from me... This ***** that being done internally and I want it resolved, what is going to happen to my identity now, how safe am I now, how safe are my details with Vodacom and Game???