Internal ***** at GAME

Good Day Jat Game.

I made an online purchase on the 22 February at 10:51 for a laptop and a laptop bag to the value of R7698.00 with my Game store card. The order number is ***XX. After confirming and payment of the purchase, the system indicated that a QR Code will be emailed to me of which I can use to collect the items after 14:00 on the same day.

I called *** at 11:04 to inform them that I did not receive the QR code and was told that the QR code will be sent around 14:00 and if I do not get the code at 14:00 I must call back.

At 14:49 I called back to inform them that I still did not receive the QR code. The lady advised that she will call the online store at Game Rosebank and I must hold on. I waited for about 20 minutes and disconnected the call. I called Game Rosebank and was told that there is one person working at the online store. That person is on lunch and I must call back at 15h30.

At 15h23, Thato from Game Rosebank called and I informed him that I did not get the code and I need to get my daughter to collect the laptop today. Thato confirmed that my daughter can collect the laptop and she must ask for him when she is at Game.

When my daughter arrived at Game and spoke to Thato, he told her that someone collected the laptop and that person had the QR code.

I called my daughter on her cell phone and spoke to Thato and asked him how did that happen when I did not get the QR code but someone got it. He could not explain. He then asked his manager Ronald to speak to me and he said we can’t get the laptop as the store has already issued the laptop. I relayed the entire situation to Ronald but he insisted he could not give my daughter a laptop and laptop bag.

Due to Games negligence, I do not have the items that I purchased. No identification was verified from the person who collected the laptop. Ronald advised that he will investigate and get back on the 23 February at 09:00. I called the store at 11:00 to speak to Ronald and he advised that the online store indicated to him that the QR code was sent. I indicated again that I do not have the QR code via email or sms. The only email I have received was the confirmation order from Game, of which he requested I email to him. I duly did and did not receive a response since.

This is a frustrating experience with Game.