1 reviews | Active since Jan 2021
Interest Charges and Balance Impact from *****ulent Transaction
I am writing to formally raise a concern regarding my Game store card account. A *****ulent transaction occurred on my account around February/March 2025, which I promptly reported. I appreciate that the transaction was reversed/adjusted; however, I have noticed ongoing issues with my account balance and interest charges that I believe are related to this incident.
Despite consistently paying more than the required monthly installment and ensuring all payments are made on time, I have observed a very slow decrease in my outstanding balance, which does not align with my payment behavior. Upon reviewing my statements, I suspect that interest may have been calculated on the inflated balance caused by the *****ulent transaction, and that this interest was not reversed when the transaction was corrected.
I respectfully request the following:
A detailed breakdown of my account from February 2025 to present, including:
All transactions Interest charges Reversal details Allocation of payments Confirmation of whether interest accrued due to the *****ulent transaction was reversed or adjusted.
A recalculation of interest and balance if it is found that the *****ulent transaction impacted my account beyond the reversal.
I trust that this matter will be investigated thoroughly and resolved fairly. I would appreciate a written response outlining the findings and any corrective actions taken.
Thank you for your attention to this matter.
Hi,
Thank you for your response, but I must express that it is unsatisfactory.
I have already made calls to RCS last week — at my own expense — and the issue remains unresolved. It is unreasonable to expect your customers to absorb the cost and effort of chasing a resolution for a problem that originated from your service.
When I signed up for this account, I did so with Game, not RCS. While I understand RCS may be the underwriter, the customer relationship and accountability lie with Game. I am therefore requesting that Game escalates this matter internally using your company’s resources, rather than redirecting me again.
Sincerely
Thandazile Ncwane
Hi,
Thank you for your response, but I must express that it is unsatisfactory.
I have already made calls to RCS last week — at my own expense — and the issue remains unresolved. It is unreasonable to expect your customers to absorb the cost and effort of chasing a resolution for a problem that originated from your service.
When I signed up for this account, I did so with Game, not RCS. While I understand RCS may be the underwriter, the customer relationship and accountability lie with Game. I am therefore requesting that Game escalates this matter internally using your company’s resources, rather than redirecting me again.
Sincerely
Thandazile Ncwane