Insurance information not captured correctly

Bought the Toploader in 2013 with an extended warranty of five years. Now in 2015 the machine can only wash, Have been to the Game store to lock a call for them to send a technician but to no help. on the 16/09/15 a technician came and inspected the machine. said that there was a loose wire the machine should be working fine. we put the clothes to wash, the machine couldnt spin the the clothes, but the technician was already gone. he was complaining about the contract that it was still the responsibility of the store not Samsung. He charged us R420.00 saying that we can go to the store to reclaim it. <br> Charlie one of the store sales person contacted him and he said that he never repaired the machine, he never came to the house, but he left here proof that he was here because he gave us a receipt for the payment. <br> <br> I have been going to to the Game Store at Chriss Hani Mall, I will be sent from this consultant to another. Cynthia was very helpful, but when i call trying to get hold of her as she said she wants to get to the bottom of this she was not available. I will either be put on hold for a long Time or simply told that She is not here. Sipho blankly told me that the repairer