Insurance Claim too much to handle?

<p>Insurance claim submitted Monday 7th March, 9 days later and no word from GAME nor Hollard insurance. We were asked to fax some documentation, which we did immediately.</p> <p>Called a bunch of times, only to be told that we'll receive an SMS once the claim has been approved. </p> <p>Went in to the store today and was sent away to return after 11 am when the Hollard guy arrived???</p> <p>We should not have to wait on Hollards schedule when they cannot even provide us with decent feedback, we've received no status update, no communication of any sort.</p> <p>And why did GAME's staff not even attempt to get this feedback from us? Or attempt to follow up with Hollard? GAME was so eager to take our money, yet no delivery??</p> <p> </p> <p>Its been 9 days, GAME's website states that claims are handled within 72 hours of reciept.</p> <p>THIS IS FALSE ADVERTISING!!!</p> <p> </p> <p>Set this right, you are causing us unnecessary time and money.</p>