Insurance agents in Game stores

To all management of Game stores, you allow Finrite agents to operate in your stores under Hollard insurance. Firstly the agents are not trained and they are miss informing your customers. When there is a problem the first person to get a bad name and get blamed is you as you are allowing these ***** and ****** to operate in your stores. I bought a tablet from Game and it got ****** I put in a claim and it was declined as the Imei numbers did not match, but their agent filled out the application form so he wrote the incorrect information. When I complained they wanted proof that I was paying my premiums as Finrite said that I had not been paying. When I sent them proof why did they decline again on the basis that the numbers did not match. So at the end of the day Finrite and Hollard are sending untrained staff to your stores with the modus operandi that when there is a claim it will be declined as the information that they are receiving is incorrect. Hollard are using Game stores to ******* their customers