XM
Xanthe M

1 reviews | Active since Jun 2013

09 Aug 2016, 15:54

Insulted

<p>I went to Game - Bay West to purchase some Nappies that were on special. When I got there they didn't have any of the nappies. So I just bought a few other items I needed and went to pay. The lady at the cashier didn't smile, then she went and felt the bottle that was in the side pocket of my nappybag. She said it's cold and that it's bad for the baby. The audacity! First of all cold milk is not bad for babies. Second of all I always heat it if my daughter does get hungry, as she prefers warm milk. My daughter is eating mostly solids I take milk with in case of an emergency, like if the car breaks down and she gets hungry, but that is beside the point. What Ms Ntomibiza did was insulting, her manner and demeanor suggested she thought I was a bad mother. I will definitely not be going back there anytime soon!!</p>

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Replies (2)
Game
Game's reply10 Aug 2016, 05:50
Official

Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.

Senior Management will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

Game
Game's reply12 Aug 2016, 12:06
Official

The store has tried on several occasions to get hold of you telephonically without success.

If you still want to discuss this matter with Management, kindly contact Deon Bam on ********** 800.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,