ZS
Zumnandi S

1 reviews | Active since Apr 2015

29 Apr 2015, 15:19

Instructed to return vodacom devices

On Saturday the 25th of April 2015, I went to game store in Middelburg mall. I app**** for a vodacom contract for 2X Smart Tab 3G. I was told I qualify, was given the two devices and I payed R105 for the sim cards. I went home and on Monday the devices were still not activated. i called Malovey the shop assistant, asking her about the activation. To my surprise she told me I must return the devices because I do not qualify. This is totally inappropriate and unprofessional service. I have alredy given my childfren the tablets, and I am not prepared to return them. The shop assistant should have followed the proper procedure I am sure I was not supposed to be given the devices if i did not qualify. Please intervene and assist me. I will afford the monhlty subscribtion of R100 and have been highly inconvinienced by this poor customer service at game. Can the store please activate my devices. I did not ***** them, they were given to me and I expect the service to be completed as I require. I feel they are violating my consumer rights.

0
Replies (1)
Game
Game's reply29 Apr 2015, 15:41
Official
Hello Luyanda45,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

Please allow management to investigate this matter where after they will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,