Installation not done, since 16 Dec

On the 16th of December 2015 we purchased an OVHD decoder, with an installation voucher at Game West Street.. Installation that was booked for the 22nd of December didn't happen.<br> Game, in conjunction with the installation company informed me that there has been a delay however installation would be done before Christmas day.<br> Few days after Christmas some installer phoned and informed us that he was if he comes he'll charge us R400 coz its far, which was never explained at the time of purchase.<br> Nothing happened from then, till I went to Game on the 15th Jan(after a month), which Yugen from the installation company promised that installation would be done on Monday the 18th of Jan. We transported someone from Durban to uMtwalume to wait for the installers who didn't come on Monday !<br> What frustrates me the most is that I've sent an online complaint (via email) to Game, and I've never got a response till now! <br> I still believe that Game is fully responsible for this lack of service since the decoder was purchased from Game.<br> We've wasted a lot of money sending people to South Coast, to be available at home for these guys who don't come.<br> You have failed us as your customers. Unbelievable