Insane customer service at Game

I went to Game at the Game City Durban branch on Sunday the 18/11/2018. I needed to return a damaged product and I also wanted to buy groceries and a TV Stand. I extremely disappointed with the service I received as I am a frequent customer at Game Pavilion and I have never experienced service like this at Pavilion. I do my monthly grocery shopping as well buy all of my electrical and furniture from Game. While returning the item the staff were all completely not in sync and were being dishonest with me. The lady working at the returns desk sent me to 2 different people makigg up her own reasons for why she would not return the item only because she was more interested in seeing to her husband and children who was waiting in the store for her. I fully understand the importance of family however, we are customers and we shouldn't have to suffer because your staff have other things to do during their working hours.. My wife is 36 weeks pregnant and she must walk up and down the store. I raised my voice in anger as I felt completely disrespected and embarrassed at the fact that other people in the store were shocked at how my wife being heavily pregnant must walk up and down the store to get help. When we get back to the returns the queue is long because the lady working there is busy playing with her baby. I then finished at that department and proceeded to do my shopping and source a TV Stand and when I got to that department I was horrified at the state of the department. The TV Stands were all mixed up and very difficult for a customer to select alone without assistance from someone at the store. So I looked through the department for a staff member and to my surprise, I found not a soul. I had to go over to the TV area to find someone and this is where I became extremely disappoint with Game and the kind of people they employ. The staff at that department were so rude to me just to spite me for what had happened at the front of the store. This is now half an hour to 45 mins after entering the store and not having anything resolved. The people on the floor refused to help me. One guy by the name of Sazi was walking up and down with his hands behind his back and when I asked for help he says to me "ask someone from that department". I told him please help me as I am waiting there for about 15 mins and I received no help he says to in return "I can't help there."I was so disappointed at the way I was treated as I felt as if the staff were trying to get back at me for raising my voice in front. I only raised my voice literally begging for efficient service. Was that wrong of me? I think not. I may be just one customer to a mountain of a company but you keep treating people like that you will fall. And as big as you are you won't even bother to give me any feedback regarding this matter. The manager on duty would have probably swept this under the counter.