ML
Mpho L

1 reviews | Active since Nov 2019

20 Nov 2019, 06:17

Infuriated Customer disgusted by the level of service from Game store call center. Disgusting!

I write this with great disgust in game, their staff is very unprofessional and they don't care at all about customers.

I've been tossed around and keep getting transferred from pillar to post and all I wanna do is make arrangements so that I settle my account and fix my credit and rebuild my relationship and trust with game again but I am finding no joy.

No one is able to assist and tell me where my account is, they keep telling me they are escalating but I never receive any update. They keep telling me I was in debt review but I HAVE NEVER EVER been in debt review.

All I want to do is sort my account but they are perfectly happy with ruining my profile and not telling me where to make payment towards my account.

The service is terrible all the call center staff I spoke with were rude and disrespectful as if they are doing me a favor, I have never had to run after a company so much to try and repay back their money. TERRIBLE TERRIBLE SERVICE AND *********** STAFF THAT ARE INCONSISTANT AND NOT HELPFUL AT ALL.

0
Replies (2)
Game
Game's reply20 Nov 2019, 10:01
Official
Hi there Mpho,

Thank you for bringing this to our attention.

I am sorry for the overall services that you experienced.
I have tried contacting you on the details provided but to no avail.
Please provide me with an alternative contact number or an appropriate time to contact you so that we may address this matter.

I look forward to your response.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za 

ML
Mpho L's update20 Nov 2019, 10:13
Reviewer Update
Hi please call me at 10:40 I am at work now and will be available from 10:40 to 11 or 2pm to 3pm.