Information Diifers every month

Good day<br> <br> I have been paying my account every month and my account has now been handed back to Rcs and Game . I have contacted Rcs middle October and has been advised that I was only due with R500.00 to use my credit again . The debit order went of end of October now I have contacted again and has been advised that I have a credit of R3000.00 but my account has been frozen and need to pay R4000.00 to use my account again . Firstly they just deducted R500.00 without confirming whether I can afford to pay the instalment secondly I have credit but cannot use it . I need feedback urgently otherwise I will be closing my Game account as this is Bad Service or I will contact the Ombudsman and update my ITC Report Urgently ?<br> <br> Regards