DG
Daya G

1 reviews | Active since Oct 2014

26 Oct 2015, 18:52

Inferior product

Last year November 2014 I purchased a Raleigh Mountain bike from Game Ballito. Within the first 2 weeks of using the bike the bearing above the front fork inside the frame started to fall out. I returned the bike and after a weeks I was given a credit with which I purchased (23/12/2014) a more expensive Raleigh mountain bike in the hopes of the bike being better quality, unfortunately I was wrong.<br> <br> Within the first 2 months of using the bike the indicator on the gear selector stopped working, the seat post bent and the tread on the handle bar stripped allowing it to turn which could have lead me to fall and seriously hurt myself.<br> <br> Now please keep in mind, I have not used the bike for over 7 months and I am a complete novice when it comes to mountain biking as a result the bike was not used on harsh terrain nor was it miss used, I also do not weigh a lot so please explain to me why this is the second bike to give me problems. Is it bad luck or is Game selling an inferior product??? Also it is now over 3 weeks from my last visit to the store and I still have not heard anything from Game Ballito!!! This is a waste of my time and my effort!!! <br>

0
Replies (1)
Game
Game's reply27 Oct 2015, 14:54
Official
Hello daya_govender,

We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.

As discussed with management a technician will assess the item on Thursday where after a final decision will be made.

The store will keep you updated on the process.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73