PN
Prishkaa N

1 reviews | Active since Jan 2015

19 Sept 2016, 08:54

Inefficient Service From Game Ballito Customer Service

<p>I checked in my laptop at Game Ballito on 16 August for repairs as it was on an extended warranty. Once the laptop was checked in I received no feedback at all. I went into the store two weeks ago and behind the counter I found a gentle slouched in his chair with no etiquette whatsoever who advised that a follow is only done 21 days later. He had no interest in my query at all! At this point I still remained patience. Last Thursday I received a call from the IT repair personnel to request permission to load new software which was given. A day later my laptop was ready for delivery. I still have received no communication from Game Ballito. Could someone please locate my laptop and let me know if it isn’t too much trouble!!!! It is amazing how the service differs when you are purchasing an item to when it needs repairs. Please advise!</p> <p> </p>

0
Replies (3)
Game
Game's reply19 Sept 2016, 09:18
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will cotnact you with udpated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Game
Game's reply19 Sept 2016, 20:47
Official

Further to the above matter we hereby confirm that arrangements were made for the laptop to be collected on the 22nd as advised by management.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

PN
Prishkaa N's update22 Sept 2016, 10:29
Reviewer Update

Hi there, the gentleman from the store advised that he would call me today to let me know if my laptop was there. i have not received a call yet. Please advise.