Inefficient response

<p>I bought a Laptop last April at Game Store Menlyn, the laptop was on display and i was told to pay for an extended warranty of which i did. Sometime in december I discovered that the laptop is not working and i sent it back to the store for repairs. on the 19-12-2016 i received an sms from the repairs company confirming that the unit was received and they will keep me posted.</p> <p> On the 22-12-2016 i received another sms from the same company that the laptop was out of warranty, I then faxed the invoice and the extended warranty invoice to their offices for confirmation that the laptop is still under warranty. On the 17 January 2017 the service company sent me a sms that read "Status request closed" i then gave them a call on ***with my ref no. 154328, the lady that i spoke to confirmed that the laptop was sent back to the store because they could not repair it. On the very same day I called the Game Store Menlyn customer service to confirm the receipt of the laptop, I was told that they have not received anything however there is a quote on their system that i must pay before they can repair the laptop. my concerns are that when you buy electronics and you pay the extended warranty and when something happens to the unit you are told that its out of warranty.</p> <p> </p> <p>Please help </p>