CR
Chaylene R

1 reviews | Active since May 2015

14 Nov 2015, 15:29

incorrect pricing on shelves

at game there was a price tag directly under a product however when I went to the Til point the product was actually more than 30% of the price on the shelf. So the cashier went to check the shelf and came back to advise me that the product was sold out. So if the product was sold why did they restock the shelf and not remove the old price tag? <br> This is not first time that this has happened at Game in Gateway. I had this same problem back in September when i went to purchase a Digital photo frame. it was R399.99 on the shelf and R449.99 at the till when it was scanned.<br> I think this is terrible way to be treating customers by advertising a lower price on the shelf and stating otherwise at the till point.

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Replies (1)
Game
Game's reply15 Nov 2015, 09:17
Official
Hello Chaylene,

We acknowledge receipt of your complaint with reference ***3 and would like to apologise for any inconvenience caused.

This matter was referred to the store management of Game Gateway for further investigation.

Regards

Herman van der Berg
Customer Service Advisor
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