AP
Akash P
1 reviews | Active since Dec 2013
08 Feb 2021, 15:13
Incorrect pricing
I went to the Game store in Pavilion today around lunch time. I saw a Ryobi Drill marked for R499.00 however when I had taken it to the cashier the total had came to R1400 so I was confused and then was advised that the wrong model of the drill was placed on the shelf probably a customer may have moved it there. I had advised the cashier that it was not my fault and when I went back there I had seen more drills in the exact same shelf so how is Game allowing this? I understand if there was just one drill it may have been a mistake however there were like two. I have taken out photos as well if required. I feel as if Game does not believe in the consumer act. Really disappointed in the service
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Replies (2)Game's replyOfficial
08 Feb 2021, 18:30 Hello Akash
Thank you for connecting with us.
We are terribly sorry for the inconvenience regarding your trip to our store. We have escalated the matter for you and will remain in touch to best assist.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for connecting with us.
We are terribly sorry for the inconvenience regarding your trip to our store. We have escalated the matter for you and will remain in touch to best assist.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply08 Feb 2021, 18:30
Official
Hello Akash
Thank you for connecting with us.
We are terribly sorry for the inconvenience regarding your trip to our store. We have escalated the matter for you and will remain in touch to best assist.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for connecting with us.
We are terribly sorry for the inconvenience regarding your trip to our store. We have escalated the matter for you and will remain in touch to best assist.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
AP
Akash P's updateReviewer Update
22 Feb 2021, 20:16So the store manager from Game has contacted me and asked me to send through photos and he will try and match the item at cost price. Email has been sent however I am still awaiting feedback
AP
Akash P's update22 Feb 2021, 20:16
Reviewer Update
So the store manager from Game has contacted me and asked me to send through photos and he will try and match the item at cost price. Email has been sent however I am still awaiting feedback
