INCORRECT PRICING/ BAD CUSTOMER SERVICE

Good day. I write this review in utter disappointment.

On Wednesday, 2 March 2018 I experienced a very disappointing customer service at Game Upington, Kalahari Mall. I wanted to buy a product, but from my knowledge, almost a week ago I also visited the store and saw that the product I'm interested in was R549 in total. But I decided to leave it at first. But on the above mentioned date I visited the store again for something else.

It grabbed my attention that on the shelf was the product I was first interested in was on the shelf and the label on the shelf had a price on for R139.90. Immediately I consulted one of the floor managers because from my knowledge the price was R549, BUT I saw it on the shelf for R139.90 and therefore as the client, they MUST sell the product to me for the mentioned price.

The floor manager have the nerve to tell me that they cannot sell it to me for the lower price. This is the worst customer service I have ever experienced in this store and also this had happened before where I take a product from the shelf expecting to pay the amount on the shelf and the price at the checkout is way more. From my knowledge it is the stores responsibility the ensure that the CORRECT pricing is at the CORRECT product.

I really do hope that this matter can be resolved. The name of the floor manager I talked to was Abraham - at GAME UPINGTON, KALAHARI MALL.

Do hope to get assistance in this matter. Thank you. E. Swanepoel