DN
Dirk N

1 reviews | Active since Jun 2010

11 Sept 2015, 12:41

Incorrect pricing and bad service!

I have just visited Game Stores in Vaal Mall Vanderbijlpark. Seeing the special leaflet in die newspaper earlier the week, I went to shop for some of the specials. I wanted to buy USN Diet Fuel that was on special. I did find the product on the shelf, but it was still marked at the old price. After finding someone working in that department I asked why it is not marked on special, he said that they did not receive the special price tags to put on! Can you believe it! I took it and went to the paypoint, where it was also scanned at the old price. I told the teller that the price was wrong whereby she called a supervisor. There were only 2 paypoints open at 10:30 on a Friday morning and people started queuing up behind me. I had to wait for about 10 minutes for someone to fix the price while the rest of the staff in the shop were having small group conversations. I can't believe the attitude of the workers in this shop, it is as if they are on a slow strike not wanting to assist anyone. Don't think I will ever visit this Game Store again or encourage anyone else to go there!

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Replies (1)
Game
Game's reply11 Sept 2015, 14:20
Official
Hello DirkNeethling,

With regards to your complaint, may I start by thanking you for your support
and for choosing Game as your destination for your shopping.

Our apologies for the price discrepancy at the till point, we will most definitely
focus on ensuring that our system prices on advertised lines are correct. Again thank you for your support.

Senior management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73