1 reviews | Active since Jan 2016

13 Apr 2016, 09:53

incorrect info on email promotion

On Saturday (9 Apr) I went to the Kenilworth store to buy the Samsung 48 inch tv with soundbar, ur email on (8 Apr)which was advertised on yoThey didn't have the TV in stock, they DIDN'T even know about the promotion with the sound bar , the manager doesn't know about the this deal, it's not on their \system\"! They first accused me talking \"********\" and where did I get this info.... The Salesman tells me that these TV are \"dis-continued\" !<br> <br> So before you send the ad to me , please inform your staff about the promotion and that they you have stock !<br> <br> Also your link to your website is broken (since Friday, today its Wednesday):<br> \"Apologies, we are experiencing some problems on our website, products are not currently visible\"<br> <br> If you made an error in the ad please say so .... <br> <br> Anyways with all the BS I had to deal with at your store and website , I went to [URL Removed] ordered online, and they will deliver this Thursday.<br> <br> Pathetic service from Game, will think twice before I get anything from you, and maybe I should unsubscribe because I find it difficult to trust what you send me I might not be able to get !"

0
Replies (1)
Game
Game's reply14 Apr 2016, 10:16
Official
Hello rajparb,

We acknowledge receipt of your complaint with reference ***8 and apologize for any inconvenience caused.

We confirm that Store management contacted you to explain that the item is discontinued in the store and that the advert should of mention it as it was misleading. We also took the matter up with the Advertising department.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73