1 reviews | Active since Dec 2017
Incorrect goods recieved
I saw a KIC chest fridge on the Black Friday leaflet which is 210l. I send my husband to buy the fridge on the 24th November the day of the Black Friday at your Century City Branch and he spoke to a sales person who is Jankipersadh. My husband showed him the chest fridge that he wanted and that was on special according to the leaflet and this guy confirmed that he needed to pay a delivery fee which was R191 because apparently the fridge was at the warehouse somewhere at the airport. He paid for the fridge, got the slip and left.
We had a problem with the delivery of the fridge which I had to complain about and finally was delivered yesterday on the 07/12/2017 however it is not the fridge that I wanted. It is not the fridge that was on special, the chest fridge I wanted was the KIC 210l. I only checked the till slip today and on the slip it states Defy 196l. Now the problem that I have is that my husband specifically spoke to Jankpersadh and informed him of what he wanted and he was given the incorrect purchase. Yes I do understand that he didn't check the slip however how can this guy do that as he was specifically told what goods were required. It took long already to get this fridge and I lost money worth of R1500 of my meat from the stockvel which I was never refunded by GAME. It was your fault that the fridge was delivered late and I lost my groceries. It is sad how you treat your customers. Now I don't know what to do in this case because I do not want that Defy 196l chest fridge, I want the KIC 210l chest fridge. Please assist and I am willing to take this further until I get the right goods.
We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We confirm that Management contacted you to apologise and a decision was made to refund you your delivery charges as a token of our apology.
We look forward having you in our stores again soon.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We confirm that Management contacted you to apologise and a decision was made to refund you your delivery charges as a token of our apology.
We look forward having you in our stores again soon.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
