Incorrect delivery & zero feedback – Game is withholding my money and my appliance!

I am appalled by the service—or lack thereof—from Game regarding my order placed on 1 December 2025.

I ordered a specific Samsung washing machine, but on 4 December, Game delivered a cheaper, incorrect model. I immediately logged a return on 5 December. Since then, I have been trapped in a cycle of broken promises and total incompetence.

On 9 December, I was told my online return "wasn't registered." I have since called on the 12th, 13th, 14th, and 19th of December. Each time, I am stuck on the phone for over 15 minutes, only to be told the matter is "in the backroom" or they are "contacting the store."

Despite sending photographic evidence of the incorrect model vs. what I paid for numerous times, Game has failed to collect the unit or deliver the correct one.

Under the Consumer Protection Act, I have the right to the correct goods or a refund. We are days away from Christmas, and I am left without a washing machine and out of pocket for a premium product I never received.

Game, I have done the work for you. I have sent the photos. I have made the calls. Collect your incorrect stock and deliver my machine immediately.