TN
Thabisile N
1 reviews | Active since Dec 2016
27 Jan 2020, 12:50
Incorrect billing
Yesterday i made a purchase at Pick n Pay and i received an SMS saying, "PLEASE NOTE THE BALANCE ON YOUR GAME CARD IS NOW MORE THAN YOUR CREDIT LIMIT AND THIS ADDITIONAL AMOUNT WILL BE ADDED TO YOUR NEXT INSTALMENT". Please advise why is this the case when my purchase was half of the balance that was remaining on the card? Can some call me urgently to address and explain this because WOW.
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Game's replyOfficial
27 Jan 2020, 13:42Hi Thabisile,
I am sorry for this experience. Kindly forward your contact details to *** "Att Ralton #366468" so that we can further assist and escalate this to RCS.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I am sorry for this experience. Kindly forward your contact details to *** "Att Ralton #366468" so that we can further assist and escalate this to RCS.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Game's reply27 Jan 2020, 13:42
Official
Hi Thabisile,
I am sorry for this experience. Kindly forward your contact details to *** "Att Ralton #366468" so that we can further assist and escalate this to RCS.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I am sorry for this experience. Kindly forward your contact details to *** "Att Ralton #366468" so that we can further assist and escalate this to RCS.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za