<p>On Saturday, 24 September 2016, we viewed a Hisense double door fridge / freezer, black mirror face with water dispenser at Game at Baywest Mall in Port Elizabeth. It was on promotion for R9999.99. We paid cash and paid extra R220 for Game to deliver the next day. On Wednesday the 28th of September 2016, the delivery was made, but to our dismey they delivered the incorrect refrigerator. I asked them to take it back and bring us the correct black one which we paid for. Apparently they had put the promotion sticker on the wrong refrigerator, and said it was a human error. Needless to say, we insisted on getting what we paid for. They left the incorrect refrigerator at our home and said they would collect it the next day. I phoned them and told them to come and remove this and it is still on our premises. We still have not received the black refrigerator which we purchased.</p>
Good day,
We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.
This matter was referred to senior management for further investigation.
Regards
Herman van der Berg
Customer Service
***73
Best regards,
Good day,
We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.
This matter was referred to senior management for further investigation.
Regards
Herman van der Berg
Customer Service
***73
Best regards,
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