Inconvenience Service

27 November 2020 i purchased a Bennett Irony at Game store in Durban 396 West street. on the 30 March 2021 i returned the Irony to the same store since it just died on me. when i got to the store i was informed the irony gets taken and will be given feedback after 21 days. when i asked the lady what must i iron with in the mean time she advise those are the rules. is having an irony not a need that Game feels the need to keep it for 21 days, such an inconvenience and worse i had to go over my budget because of them.