Incomplete Used present from Game

Item: Game
Rating: 1
Author: Byron H

I bought a Christmas present for my daughter for R2k at your Vincent store in East London. Got it wrapped. My daughter opened it on Christmas day and surprise surprise, she got a used Christmas present without a charger. While all her cousins played happily with their presents she sat and cried because her parents bought a used incomplete present. Thank you Game for ruining my daughter's Christmas and making me feel like an ****hole.

Helpful (0)

Replies (1)

Game's replyOfficial

27 Dec 2020, 10:11

Hi there Byron,

Thank you for bringing this to our attention.

I do apologize for the overall experience and the inconvenience this matter has caused you.
We have escalated this to management as they would contact you within24-48 regarding the way forward.

Once again I do apologize for the inconvenience this has caused you.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
\Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

Game's reply27 Dec 2020, 10:11

Official

Best regards,

Incomplete Used present from Game

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