incomplete order

i recently purchased a samsung 13kg top loader from game. it was on special for R3998.00. i was assisted by vernnon and another indian gentleman at the gateway branch. i was told that they will get delivwey of the machine in a weeks time. i waited and waited and made a few calls to the store and was given dates. on the the 25 i went into the store to find out when i can expect delivery. the manager Shane informed me that it looks like the 6 october. he was very helpful. to my surprise i received delivery the next morning. With the purchase of the samsung machine it was advertised you will get 3 omo washine liquid. so i called the store on thw 25th sep to find out about the liquid i spoke to a lady who said she will get vernon to call me back. im still waiting. so i called back a day later and i was put through to vernon. i told him i purchased the washine machine etc. and i did not receive my liquid. he said he informed all his clients to send some information through. so i told veraon he was the one who assisted me and never mentioned anything about sending this through. he said he did. i said to him my husband was also there. he said he will speak to his manager shane and get back to me. 2 days later im still waiti g for the call.