Incomplete goods, refusal to rectify

I bought a desk at Game, Canal Walk on Friday 4 Marc 2016. Upon opening the sealed box at home on Saturday I found no *****s by which to assemble the desk. I phoned customer services who said I only had to come in and fetch the missing *****s. I then went to the store, waited about a half an hour for the salesperson to arrive, only to be told there is nothing they can do, that they will not issue me the *****s. They then said I need to look at other outlets to find out if they have the *****s to give me or to swap the desk for me. They would not get a replacement desk delivered to Canal Walk, I would have to go searching around. <br> <br> Coming from such a big company, this is unacceptable. *****s are a basic part of the product. <br> <br>