*********** staff at Game Store Clearwater mall

I bought a microwave LG August 2019 at game store Clearwater Mall, it stopped working in 6months, it was still under warranty. I went to report it, unfortunately I had lost the slip, the good part I did not use cash I used my bank card to pay, I did a bank statement print out as proof of purchase, which helped them to traçe my receipt which took them 3 to 4 weeks to give me the reprint. During this period we went to lockdown I was told the supplier are closed due to lockdown, they promised to call us when suppliers re -open. The lockdown was ease to level two. Still there was no call from game. We decided to go and check to see what's happening. We were told the suppliers were closed for December they will open mid January 2021. No call again from game had to go back again to check with the store,That was end of January 2021. Finally they booked it in for repairs, the irritating part we were told by the customer care team it's no longer under the warranty without checking any warranty document, but will phone us with the outcome from the technicians. They told us we will get the feedback after two weeks, there was no feedback from them, we kept on checking every second week nothing was done. Until today, we were given a receipt written not fixed when we asked why, there was no explanation or technician report attached to the document or the receipt that they gave us.out of the sudden we are asked to bring the original receipt because the one that was printed from the store is not valid. And I'm still without a microwave. Game store staff is ***********.