*********** staff and pathetic service delivery

<p>I purchased a washing machine on 6 November 2016 at Game Centurion Mall; however due to the store not having stock of the appliance at the time of purchase, I asked for this to be delivered on the 3rd of December 2016. I received no communication from Game to confirm the delivery for the 3rd and called them myself to query this; upon which I was told that the delivery company would contact me shortly but nothing as such took place. On the morning of the 3rd I visited the store because I still hadn't received any information on the time of delivery and had commitments for the day as well. I was told that the SMS was sent to the secondary number and the delivery company will only be delivering between 3 and 7pm which was not communicated to me previously, or I would have scheduled this for another day!</p> <p> </p> <p>I was forced to cancel my plans and had to wait for the delivery the entire day. After waiting until 7pm for the *********** individuals to deliver my appliance, they did not deliver and neither did they contact me to apologise and schedule for another day. I called the store and spoke to Lopez Mahlala who said he would contact the company any find out what was going on and that Game would refund my delivery fee. Lopez could not reach the manager of the delivery company and neither could he track where my appliance was! I visited the store again the next morning to find out what was going on and was told that delivery would take place on the 4th of December and received a refund for my delivery fee. </p> <p> </p> <p>Despite being told that the item would be delivered on Sunday the 4th, when I called Lopez on at mid-day on the 4th to find out what was going on yet again, he then said to me that the delivery company does not do deliveries on Sundays. So yet again I had to wait the entire day and cancel my committments for this pathetic service. At 6pm of the 4th I recieved a call that the delivery company will be delivering my appliance that evening, and after a whole lot of frustration, they did, on a Sunday evening!</p> <p> </p> <p>My father who had travelled from Durban to help me setup at my new place had to reschedule his trip and was extremely inconvenienced because this absolutely shocking service delivery from a store such as Game.</p> <p> </p> <p>Furthermore, I purchased a couch from them on the morning of the 3rd of December, unaware of th apauling service I would receive, and requested for this to be delivered on Saturday 10 December 2016. In order to prevent me having to wait like I did over the past weekend, I requested for this to be delivered on Friday (9th December) instead last night and explained that this needs to be delivered in the afternoon. The sales person (Joseph) said that he will tell this to the delivery company but if they run out of time they will deliver another day! </p> <p> </p> <p>This is absolutely shocking to hear! Yet again, Game will probably fail to deliver a service that a paid for! How is it that I select a specific day for delivery and pay a substantial amount for this, yet I am told that they will deliver when they can. What exactly is point of this service then???!! They seem to think that they can just do as they please and when they please, with complete disregard for thier customers needs! I am extremely dissapointed in the custome service received frim Game Centurion Mall and will never trust this store with my purchases ever again! </p>