*********** staff

I called on the 03/02/2021 to enquire what was the process to follow to send TV which is within the warranty, I explained thoroughly that my TV was a 58 Inc smart tv and I was advised to bring it to the store for them to book it for service. On the 4th February 2021 I then took the TV in to the store and when. Arrived the lady at the customer care refused to take te TV saying my tv is to big i shouldn't have sent it to the store I was apperantly advised incorrectly, she said they should have sent the technician to come check it by my house.. I ask her so whose fault was it that I have now brought the TV to the store to cut the matter short they then check my tv and was advised my tv was on standby (error) and with that being said they booking it in for repair. I was given a repair agreement which now stated incorrect information saying my TV was a 55 Inc the sale consultant then said it takes 5-7 days which when I called yesterday the 16th February 2021 doing a follow up and was now told a different story that the repair is normally 21 days or more again I was advised incorrectly. I am so disgusted by the customer service that I received from Game store westgate mall from the 1st encounter I had with them. It worries me if so much incorrect Information is given to me everytime I call. I want to know exactly as to when was my tv book in, turn around time and also correct information displayed on the repair agreement my tv is a 58 Inc and not 55 even my receipt confirms 58 Inc. The sales representative helping me was Patrick Ntuli. 1. I need answer as the wrong information provided to me caused me money, to ubber from my place to the mall with a big TV caused me 130 which is something that could have been avoided 2. I was told it will take 7 days I then didn't see the need to stop my dstv and now after 8 days I'm told it's actually 21 days.

Do people from Game store know procedures and protocols? I need answers not forgetting that my tv is 58 inch and not 55 nothing seems to be right in that store!