1 reviews | Active since Dec 2016

22 Dec 2016, 12:37

*********** Staff

<p>I phoned around yesterday for a Samsung J1 mini dual sim Cellphone Game Alberton and the glen could not help me then I called Game @ the mall of the south and spoke a Lady called Ipumi ( dont know the spelling is correct) and she said that she has the J1 mini dual sim in stock,I still asked her I want a Black one and she said she has the white and black ones in stock if I want it on contract I can get two phones,I said know I want to pay cash on prepaid,she said no problem and I still asked if she can keep me one and she said they have a lot of J1s Dual Sims in stock so yes after work we took a drive out there and got to game,there was a lady on the left chatting away with a co worker and Ipumi was busy with a client there was a Gentleman who asked me if he can help so I said yes im there to purchase a Samsung J1 Mini Dual sim phone,he went to the store and came back and said sorry no stock,I explained to him that I spoke to Ipumi and she said there were plenty stock,so he called Ipumi and she went to the store room and came back and said sorry we do not have stock,when I asked her but what about what she said on the phone she said she was thinking of the one on display thats why she said yes she had stock over the phone,but she said over the phone there were plenty so what is the problem is there stock but she is rather keeping them for contract buyers as the commission on a contrackt is better than prepaid purchase or is she just *********** to do her work,Its my petrol and parking money and time wasted </p>

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Replies (4)
Game
Game's reply22 Dec 2016, 14:46
Official

We acknowledge receipt of your complaint with reference ***2 and apologize for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply22 Dec 2016, 14:46
Official

We acknowledge receipt of your complaint with reference ***2 and apologize for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply22 Dec 2016, 14:46
Official

We acknowledge receipt of your complaint with reference ***2 and apologize for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply28 Dec 2016, 17:48
Official

Further to the above matter the store tried to get hold of you telephonically in order to resolve this matter but was unable to do so as the number is not existing. Please provide us with an alternative number or please contact the Store manager, Nicholson at the store.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,