*********** staff

<p>I bought 2 PSP games for my son's birthday on Saturday 12 Nov and when he opened it up on Tuesday 15 Nov the casings were empty. On our return to the store we were treated absolutely **********, had to wait for ages and were told that we should have taken the till slip, after payment, back to the department to have the games fetched by Game staff. How the hell should I know that if no one tells me? Needless to say, it ruined my son's birthday. Furthermore, one of the games could not be found wherever they get stored in a "secure environment"?? Even further dissapointment for my son...</p>