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Doreen M
1 reviews | Active since Oct 2016
11 Jun 2019, 11:05
*********** staff
I had previously purchased a laptop from Game Centurion . I had logged a complain on the 18th April 2019. My insurance didn't want to pay back the claim for my laptop as they said that particular laptop had a factory fault . If the laptop didn't have a factory fault the insurance could have sorted the claim . I was called by Game Centurion that i need to bring the laptop evrn if i dont have a receipt . They will book it to their service provider to check and write a report . Which i did This morning i had received a call from Game centurion stating they need the receipt .
I feel the staff is not competent as they toss me from pillar to post .
I need this to be resolved as that laptop is used by my son.for his studies .
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Replies (1)
Game's replyOfficial
11 Jun 2019, 12:57Hi *****gwe,
I'm so very sorry for the service you received.
I understand this can be inconvenient by getting requests for more information from the store.
As the laptop was assessed by your insurer as having a factory fault, the manufacturer will ask for the receipt.
Could you please provide us with a copy of the receipt or proof of purchase so that we can have the matter resolved.
Kind Regards
Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
I'm so very sorry for the service you received.
I understand this can be inconvenient by getting requests for more information from the store.
As the laptop was assessed by your insurer as having a factory fault, the manufacturer will ask for the receipt.
Could you please provide us with a copy of the receipt or proof of purchase so that we can have the matter resolved.
Kind Regards
Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Best regards,
Game's reply11 Jun 2019, 12:57
Official
Hi *****gwe,
I'm so very sorry for the service you received.
I understand this can be inconvenient by getting requests for more information from the store.
As the laptop was assessed by your insurer as having a factory fault, the manufacturer will ask for the receipt.
Could you please provide us with a copy of the receipt or proof of purchase so that we can have the matter resolved.
Kind Regards
Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
I'm so very sorry for the service you received.
I understand this can be inconvenient by getting requests for more information from the store.
As the laptop was assessed by your insurer as having a factory fault, the manufacturer will ask for the receipt.
Could you please provide us with a copy of the receipt or proof of purchase so that we can have the matter resolved.
Kind Regards
Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Best regards,