*********** Service, Poor Communication and Poor Quality LCD Screen!!!

I purchased a Lenovo Intel Core I3 NB Ideapad 110 at game stores on the 20th of April 2017. I used the product correctly as per the provided manual. On the 24th of July I opened my laptop in the morning to use it but when I did, there were lines on the screen and a part of it was black. On the 25th of July I took it back to Game and when I arrived at the customer service I spoke to a "lady" named Yvonne and explained to her what had happened. And she opened and saw it, and already with a know it all attitude and no full and thorough assessment of the external appearance of the product she was making assumptions; saying that I dropped it or sat on it and I told her that I wouldn't have dared to come there with such confidence if that were true because I take care of my valuables. She sent me to the sales consultants who deal with laptops and a guy there did a minor evaluation of the exterior and called Yvonne to tell her that she should book it for a technical assessment because the exterior looked okay to him and he couldn't tell what could have caused the lines. I went back to Yvonne and when we got there she told me that they would send it to the technicians for evaluation and I would get feedback after 14-21 days and she issued me a receipt. I called them on the 16th of August in the morning after I had missed a call from them on the 15th of August in the afternoon. I spoke to a lady who told me that there was a quote of R2500 for the damaged internal screen repairs on my laptop and it had a charge of R400 if I chose to reject it. I told her that I was expecting feedback on what had caused the screen to be like that in order to establish whether I should be refunded or get a replacement or repair because I had not neglected, abused nor tampered with my laptop and I had used it as per manual. And I also told her that Yvonne had not mentioned that I would be receiving any quotes but I would be getting feedback, she told me with an attitude. I was then referred to a lady named Thulisile Mthimunye who told me the same story about the payments and I also explained my issues. Then I asked her if she could send me a report of the technical assessment and she said she would request it and email it to me. On the 18th of august she emailed me a quote not a report. I emailed her back and told her that I had kindly requested a report on the technical assessment done on my laptop and I haven't received any response from her. It is the 21st of August and I have been patiently waiting and I have run out of patience because I am a postgraduate student and I have research, tests and assignments that require the use of a laptop on a daily basis and this has inconvenienced my life in an unimaginable way. I am also an Econometrics tutor and to prepare for these classes I need my laptop. I have had to spend late hours on campus in order to get things done at the labs and when I go back home, it is not safe, especially for a female in this country.