*********** service at Gateway Game!! USELESS

Gate at Gateway has appalling customer service!!!!

I am a client relationship manager so I do customer service for a living. Never have I seen such incompetency.

We purchased a TV that defected. They couldn't repair it so it's over a week and we didn't get credited for the tv. Eventually after 3 calls to head office, they passed the credit. I was personally told by Cathy at head office we can just go to Gateway with our ID and get our credit. My husband goes through and even though the credit was authorized, they insisted that he present the original warranty slip. I emailed them a copy and they still insisted on the original even with the credit authorized. I asked them over the phone if my house burned down and I didn't have the original, what then...the reply...they can't answer such questions!

THEN! 2 weeks ago we made our way to Game to purchase a laptop advertised on special. To date no called us back to advise if they have stock as we were promised a call. We went onto the website and it shows stock of the laptop at the store...we make out way yet again to the store...we get told again, no stock. Even at the store the staff are clueless, useless and plain down unhelpful. Some even Rude!

I will be taking my business to Makro they are polite, friendly and have customer service