*********** Service

I purchased a Trojan treadmill from Game last year which hadnt been used until there was enough room in which to place it,after a week of use it started to give off a burning smell and broke.Tried to contact Game Centurion,an operator picked up,i explained the problem to her saying it was purchased on account and what do i need to do to get it repaired or replaced,she proceeds to put me on hold for a really long time,bearing in mind that im calling during work hours from my cellphone.I cut the call and phone back and she answers again,i explain i had just called in and she pretends to not hear me after telling her i had just called.she cuts the call and i try phoning back the same time and my call was not answered.Is it so difficult to get prompt service from such a big company?Can they not afford to employ someone who can atleast understand a full sentence?Absolutely irritated!!!!!