*********** Sales assistant in Game Thohoyandou - Appliance department

I went to Game store in Bloed Mall Pretoria, looking for a stove. the sales lady in Bloed was very friendly and very helpful. So the issue was I wanted to buy the stove at Bloed Mall and collect it in Thohoyandou Game. before I could conclude I asked the lady if its possible , and she told me that it is possible but however it depend on the stock availability , I wanted the Defy Ceran Hob with control as I have seen it online, but she told me that in Bloed they don't have as it has been discontinued, she phone Thohoyandou Branch and she speak to Peter who s working in that department. he told her that they don't have also it has been discontinued. the lady ask me if I can choose the other one she assisted me to choose the solid plate Defy,

The problem now is when she contact Thohoyandou again , and before that she check on the system if they have stock and on hand they have 6 hob,3 Ovens and 6 Cooker hood. she called again and she spoke to Peter that she want to process the payment. Peter told her that he is not going to assist because some other time Game in Pretoria refused to give them stock, so it doesn't matter which Game in Pretoria, he is not going to assist. Josephine had to go to talk to the Sales manager to call Thohoyandou.

As a customer I felt that my consumer right's where violated , where do I fit in in their internal squabbles. if it was not the manager who intervened I was not going to buy the stove for my mother.

Peter needs to go for training for customer service it seems like he doesn't know what is customer service is.

Peter needs to address with the Game store in Pretoria that refused to assist him.

I am very disappointed with such a big big retail store who have such bad attitude .

even though Josephine and the Sales manager assisted me at the end , but at the end I felt like I must beg to buy the stove with my own money, and the worst I am not buying on credit I am buying it on cash. I had to spend more than 30 minutes for a transaction which could have taken 15 minutes to conclude