dH
diane H

1 reviews | Active since Apr 2015

04 May 2015, 11:09

*********** person and BAD service

I took out a Vodacom contract for 2 x Vodacom smart tabs for R99 a month, firstly I was assured and promised that It would be a top up account, only to find that It was not!! also there is a prepaid sim that has not been loaded with the allocated amount of data as advertised - it has taken 10 days to sort this issue out. its still not!<br> Game phones me and informs me that I...the paying customer needs to now sort this out with Vodacom!! they are the ones who made the mistake because they have *********** people handing out contracts!! they gave me the wrong prepaid sim card...and only after me loading data on it inform me I need to return it to store....all the way back to the store on my time and petrol because they have no idea what they are doing?? <br> I can assure the Game store that after this they have lost a valuable customer and I will be sure to take my business elsewhere and to inform anyone who says \hey lets go to Game they are running a promotion"to not waste their time and money there as they will be very disappointed in the service received due to incompetence and lack of customer satisfaction. <br> I have even spoken to the Store manager"

0
Replies (1)
Game
Game's reply05 May 2015, 08:27
Official
Hello dianeh,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

As discussed with management we will transfer a data bundle to your phone to cover the 1 year fee in question. The correct account has been activated as from the 1st of May - Vodacom confirmed.

We trust you find this in order.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73