*********** of customer service

it's been 4months now since I made a payment and Game claims that the payment is not reflecting. I have provided proof of payment and I went to the store @jabulani Game store countless times. I was once advised a manager will handle my case and every time I go am told he is off. I now feel violated by the collection department that keeps calling me to make a payment arrangement. am not sure what to do now. this is by far the worse services I have received in my life.