SO
Social O
1 reviews | Active since Jul 2014
07 Jul 2015, 15:44
***********, indecision and ******-tinged staff
Today I lost 83 minutes because of Motlalepula and Craig Roberts' incompetence and inability to make a simple decision about whether to refund, exchange or book for repairs my mother's R245 Russel Hoobs kettle. Since I did not have the purchase note (receipt), Motlalepula initially offered to replace the kettle but when she discovered that the item has been discontinued, the dithering began. She then called Craig, who patronizingly asked, in that ****** **** 'black' accent some white people use when speaking to black people, \Why don't you just buy a new kettle
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Game's replyOfficial
07 Jul 2015, 16:10Hello socialobserver,
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Store management will investigate this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Store management will investigate this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply07 Jul 2015, 16:10
Official
Hello socialobserver,
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Store management will investigate this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Store management will investigate this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73