*********** idiots with no turnaround time

<p>My girlfriend has an account with Game. Her first instalment was 31 March 2017. We do not have the time to go into stores to pay our accounts and its the 21st century so EFT should be sufficient. </p> <p> </p> <p>She made an EFT payment of R500 on 31 March 2017 to the banking details provided by the store when we opened the account and by the call centre. We did everything expected of us for the payment to reflect.</p> <p> </p> <p>We started receiving collections calls and a letter advising the account is in arrears. We contacted the call centre on 18 April 2017 and sent the proof of payment to the email provided by the call centre on 18 April 2017.</p> <p> </p> <p>Later in April, we called the call centre to find out if they received the payment (spoke to Shandre) who confirmed that the payment will be allocated in 14 working day (thats almost a month).</p> <p> </p> <p>On 28 April 2017, we visited Game store to purchase goods and the account was in arrears still. We made a cash payment of R650.00 which reflects on the statement. No payment has been allocated as yet.</p> <p> </p> <p>Today, we called the call centre who confirmed they received the proof of payment. They cannot provide a reason for the payment not being allocated and cannot give me a turnaround time for when it will be allocated. </p> <p> </p> <p>We regret opening an account with these idiots who cannot administator an account. ALLOCATE MY PAYMENT, REVERSE THE COLLECTIONS CHARGES AND UPDATE MY ITC PROFILE. 3 REQUEST, CAN YOUR CALL CENTRE MANAGE THAT? OR IT IS OUTSIDE OF YOUR ABILITIES?</p>