MA
Mayibuye A

1 reviews | Active since Jan 2019

22 Nov 2019, 10:08

*********** GAME/RCS ACCOUNTS

bad service from accounts dept. Saturday I paid fully the settlement account and asked them to close the account, 6 days later which is today still the account is still active which is unacceptable. I'm the one now who must call and wait on the line for 30min being sent from pillar to post without getting any help. Even sent e-mails to *** to close the acc. they reply with EM_MDD_GAME_AND_DION Thu, Nov 21, 8:49 PM (13 hours ago) to me

Dear Customer, did you know that you can check your balance, available credit and instalment due on your GAME card account simply SMS your card number to 31102 OR register for Self-Service via https://rcs.co.za/partner/game or https://rcs.co.za/partner/dionwired or by downloading the App from your app store

what balance do I need when I want you to close the Flipping account

0
Replies (1)
Game
Game's reply22 Nov 2019, 10:30
Official
Hi there Mayibuye,

Thank you for bringing this to our attention.

I am so sorry for the overall experience you had with us as this is not the services we wish to offer.
I have tried calling you on the details provided but to no avail.
Kindly provide me with an alternative contact number or time period so that we may address this matter.

I look forward to your response.

Kind Regards
Abdul Petersen
Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********
Game Sure Extended Warranty Enquiries: Tel: **********/ **********
www.game.co.za