*********** Game (Massmart) online stores

I placed an order with Game online on the 3rd of July already, everything was paid using my game store card and they say on the site to expect delays of 10-14 days which is fine and we waited, then on the 22nd July I sent an email to their websupport which a lady by the name of Chante Cloete rep**** back on the 24th saying that now suddenly they do not have stock anymore, even though I ordered on the exact same day the promotion started and they had no problem taking my money! On her email she gave me an option only to wait for stock or to request a refund, so I re-emailed them numerous times after that to ask how their website can still till today show dispatched when they actually dispatched nothing??? I then tried to phone customer support again and eventually got through to someone, who basically informed me that my order had been cancelled! I never cancelled anything and then worst of all they still haven't refunded me even though they just cancel my order without me agreeing to it! And the best part is the person who told me that my order was cancelled said I cant go by the website because it is not an accurate reflection of their stock, so then these people have the absolute worst customer service ever, they do not keep you updated on what is happening, apparently their website is just for the show because it does not work as it should and trying to get hold of someone to handle your queries or complaints is an absolute joke. They should just send my stuff now or immediately pay back the money, They are benefiting from having my money in their account and I have to repay the interest on my store card. Is this *********** chain store going to repay me my interest as well??????? IMO they are dishonest and they should seize to do business until they get their stuff sorted out - This is not on!!!