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Xolile M

1 reviews | Active since May 2019

02 May 2019, 14:34

*********** Deliveries Service

Twice in one month I purchased two washing machines from Game and both delivered very late and not on the days promised. On the 3rd week of April I purchased a Demo hisense machine from Gateway Game, I had even takes a day off work so that I can receive the order but it did not come. Until 3 days later after numerous calls it was delivered on a Sunday morning. And now I purchased another machine at Game City Durban, Samsung, as a gift to a friend who is getting married on the 4th. I purchased it on Monday 28/04/2019 and was promised delivery the following day. Still not received. I've just called the shop, was referred to a Mr Praven who is a sales manager who said that on their system it says I'll pick up the machine. How is that when I paid R250 for delivery!! They are very *********** with empty promises when it comes to delivery.

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Replies (1)
Game
Game's reply02 May 2019, 16:18
Official
Hi Xolile,

Thank you for taking my call.

With regards to our telephonic conversation, I'm sorry for the experiences you've had with the delivery of your washing machines. I know this is worrying as one unit is a wedding present for your friend. 

Please email me the copy of your receipt and I'll take the matter up with the store. 

I look forward to hearing from you. 

Kind Regards  Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za