DM
Doreen M
1 reviews | Active since Oct 2016
11 Jun 2019, 10:58
*********** customers
I had previously complained about Game Centurion on the 18th April 2019 . I was contacted to bring back the laptop as i don't have a receipt . My insurance didn't want to pay back the laptop as the said my laptop had factory fault .
Now Game called me today requesting the same receipt . Why am i tossed from pillar to post .
I took laptop to game now i had received a call that i need to bring the receipt
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Replies (1)
Game's replyOfficial
11 Jun 2019, 12:45Hi *****gwe,
I'm so very sorry for the service you received.
I understand this can be inconvenient by getting requests for more information from the store.
As the laptop was assessed by your insurer as having a factory fault, the manufacturer will ask for a copy of the receipt.
Could you please provide us with a copy of the receipt or proof of purchase so that we can have the matter resolved.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
I'm so very sorry for the service you received.
I understand this can be inconvenient by getting requests for more information from the store.
As the laptop was assessed by your insurer as having a factory fault, the manufacturer will ask for a copy of the receipt.
Could you please provide us with a copy of the receipt or proof of purchase so that we can have the matter resolved.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Game's reply11 Jun 2019, 12:45
Official
Hi *****gwe,
I'm so very sorry for the service you received.
I understand this can be inconvenient by getting requests for more information from the store.
As the laptop was assessed by your insurer as having a factory fault, the manufacturer will ask for a copy of the receipt.
Could you please provide us with a copy of the receipt or proof of purchase so that we can have the matter resolved.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
I'm so very sorry for the service you received.
I understand this can be inconvenient by getting requests for more information from the store.
As the laptop was assessed by your insurer as having a factory fault, the manufacturer will ask for a copy of the receipt.
Could you please provide us with a copy of the receipt or proof of purchase so that we can have the matter resolved.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za