*********** Customer Service

<p>On the 12th of January I handed an item in for repairs at the Game Store in Canal Walk. I requested that I be furnished with a quotation for repairs prior to any work being done on the device (Striker Tablet) as I was informed that the repairs would have to be done outside of the warranty conditions. Yesterday (25 January) I call Game Canal Walk to inquire as to why in a two (2) week period I had not been contacted with the quotation. I spoke to a lady called Monique when I called in and she informed me that the supplier had not reverted back to them with a quotation yet. After I spoke to Monique I decided that I would visit the store personally as this made absolutely no sense to me. When I was at the store I spoke to a lady called Daneil and once again inquired as to why I did not have a quotation yet for the repairs and she informed me that the store itself is only responsible for booking in an item and sending it off to the service provider, and that this service provider is based in Johannesburg. She informed me that the system registered that the item was with the service provider, made a call and then informed me that the service provider had indicate that they had only re-opened their office for services on the 8th of January and thus still did not have a quotation for the customer.</p> <p> </p> <p>Assuming that it takes a week to have an item moved from Cape Town to Johannesburg, may I inquire as to why after two weeks I still do not have a quotation for the replacement of a screen on a tablet? Surely if your service provider returned to business on the 8th of January and I sent an item in for repairs on the 12th it cannot be that I still do not have a quotation for repairs. What is Game stores follow up policy on items handed in for repairs??? I received no communication form the store over this entire period and I must say that the type of customer service being displayed by this retail outlet is **********!</p> <p> </p> <p>Yes the service provider is responsible for the quotation and repairs to the item, but ultimately (since Game elected the service provider) Game is still accountable to me as the customer as my dealings are with you and not the service provider. May I thus request that this situation is resolved immediately!!!</p>