*********** customer care

I bought three items from Game Online on the Black Friday special, but only two items arrived. I have been calling their customer care for a month now and all they can tell me is that the matter has been escalated, and I will be notified when it has been resolved. I have sent emails and still get the same response.

When I call I have been put on hold for long periods, only to be told that they can not get ahold of the online department that dispatched the item to confirm if it was ever dispatched. Its been a month and they say they still can't reach the online department. (How is that my problem???)

This is not acceptable and as the customer, I should not be suffering due to an online department which can not be reached telephonically or through email.

I am not impressed with the incompetence of the store!!!!!