*********** call centre staff

On the 26th I went to the above mentioned store to update my details and requested the statements for the past 6 months. The agent that I spoke to assured me I will receive them within 48 hours. I wanted them I called them this morning I spoke to another *********** agent by the name of Abigail that informed I should wait for another 48 hours as the previous agent didn't send the request to admin. I am really frustrated by the way I was treated.