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<p>Last week i was in your store and spoke to two ladies about a mat that I had bought from Clearwater that I need to return, but that I had lost the slip. They both advised as long as I know the date of purchase, they will be able to assist. Yesterday I went with the mat to have it returned and explained to the customer service consultant why I'm returning the mat and that I don't have the slip but that I had bought it on my Game account 23rd September.</p> <p>2 hours later (and this with my 10 month old baby) they were still trying to retrieve the "barcode" I was eventually sent to the RCS lady and she was confused as to why they referred me to her - but with just one question from her, "did you purchase anything else with themat", I was able to remember an item that I purchased, got it from the till, took it to Custormer service, they scanned that barcode and was able to retrieve my purchase. Although I told the consultant several times that I had purchased it on 23rd September, I was questioned if it was at Clearwater coz they can't pick up the barcode, I showed the ladies the sms I received on that they for the purchase and they again told me that it does not say Clearwater, I had to show them other sms that also does not show a store name when you make a purchase.</p> <p>Afterall that frustration and incompetence of your staff, the funds were creditted back to my account. It is clear as day that they need urgent training. (Please could you confirm that this was indeed credited to my account)</p> <p>What if I could not remember any other items I had purchased that day? Coz they asked me to take the mat home with me and someone will call me coz the person that deals with these issues were not in.</p> <p>Please train your staff. Time is valuable. I spent 2 hours there and could not do what I had planned to do for the rest of the day.</p>